You will find the tracking number for your order on the shipping confirmation email that will be sent to you once your order is shipped. You can also sign in to your account and view all your orders. By clicking on the order you are interested in tra
All orders will be shipped by FedEx from our Sherbrooke, Quebec, Canada distribution center. Your order will be subject to a processing time of 1 to 4 business days in our warehouse before it is dispatched and then handed over to a carrier (FedEx) wh
We ship to 48 states in the USA (HawaÏ, Alaska and Porto Rico not included) and throughout Canada (Northwest Territories, Nunavut and Yukon not included). Please also note that we are unable to deliver to Post Office boxes.
The tracking number for your order indicates that the package has been delivered, but you cannot find it?. For security reasons, FedEx sometimes "hides" packages to prevent theft. Can the package be hidden on a balcony or near a garage? In the bushes
In the unlikely event that your products are damaged during shipping please contact our customer service team at [email protected]. Pictures of the damaged box showing the shipping label and tracking number, the damaged products inside the box
The box your products have been packaged in is made from recycled and recyclable material and is also filled with biodegradable and compostable starch packaging peanuts. Our eco-friendly packaging is designed with you and the planet in mind!. It is a